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Details: The NSW Mental Health Line (1800 011 511) is a 24-hour helpline available to callers of all ages. The service supports people in NSW experiencing mental health issues, or concerned about another person with mental health issues, with access to a mental health professional for immediate support and referral to the appropriate service.

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Details: The National Health Services Directory provides an accurate, consistent, accessible directory of health services and health practitioner information. 2011. The after hours GP helpline is an extension of the healthdirect helpline, offering callers access to medical support and advice from a GP at night, on weekends and public holidays. 2010

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Details: Our role in the health system. We work to increase the inter-connection of our information, advice, referral and virtual services with other services in the health and aged care systems. We are responsive to national health emergencies and work with the digital health ecosystem for a seamless consumer experience.

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Details: Health literacy. Health information and advice on both our telephony and online channels is provided in plain language, with clear next steps to help people know what they should do next. This approach adheres to best-practice health literacy principles and supports people to take charge of their own health and health-focused goals.

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› Url: https://about.healthdirect.gov.au/equity-of-access Go Now

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Details: Our values and culture. Thanks for your interest in working with us. Healthdirect Australia is a unique and desirable place to work: a place where you can achieve your personal best and make a daily difference in the lives of others. A career with us will offer you the opportunity to work at the forefront of virtual health service delivery in

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Details: The Charter was developed after wide consultation by the Australian Commission on Safety and Quality in Health Care and specifies the key rights of patients and consumers when seeking or receiving healthcare services. The Australian Charter of Healthcare Rights is available to everyone in the healthcare system.

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Details: We work with a broad range of organisations across health, ageing and social service sectors including Primary Health Networks, hospitals, peak bodies, research institutes and consumer groups. Find out how you can work with us to improve access to health information and advice, and use or promote our services.

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› Url: https://about.healthdirect.gov.au/collaborate Go Now

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Details: The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

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› Url: https://about.healthdirect.gov.au/news Go Now

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Details: She is also responsible for delivery of health infrastructure, including the National Health Services Directory and healthdirect Video Call. Prior to joining Healthdirect Australia, Caroline was the Director for Strategy, Governance and Operations - Integrated and Community Health at Western Sydney Local Health District.

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› Url: https://about.healthdirect.gov.au/our-leadership?_escaped_fragment_#! Go Now

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Details: National Health Services Directory; Pregnancy, Birth and Baby; My Aged Care; Interviews are available with our Chief Executive Officer and other senior members of staff, including clinical experts. News. The latest news and archived information relevant for members of …

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› Url: https://about.healthdirect.gov.au/media-resources#! Go Now

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Details: Healthdirect Australia's Strategic Plan seeks to improve health outcomes and literacy by providing more accessible health information, advice and referral to all Australians anywhere, anytime. Read full article. about Healthdirect Australia's Strategic Plan works towards a healthier Australia. published 23 September 2021.

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Details: Integrated into the Australian Government’s official COVID-19 app, the healthdirect Restriction Checker provides up-to-date information on restrictions in each state and territory. Leading industry improvements. Driven by a desire to improve the quality of services for customers, our Clinical Governance team engaged with Standards Australia

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Details: The Commonwealth Department of Health has approved Healthdirect Australia to offer healthdirect Video Call at no charge to GPs wishing to access these MBS items. GPs will be able to claim new items 2121, 2150 and 2196 and non-VR items 894, 896 and 898 funded at the current Level B to D general attendances.

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› Url: https://about.healthdirect.gov.au/healthdirect-video-call-available-free-to-gps-to-support-patients-in-drought-affected-areas#! Go Now

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Details: medical or health information is provided by appropriately trained and qualified professionals; there is a clear qualifying statement if advice offered is from a non-medically qualified person or organisation; details of any appropriate overseeing editorial committee or board (including member qualifications) are provided.

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Details: Medical problem? Call 1800 022 222 healthdirect Australia. This is a free service where you can talk to a nurse or doctor who can help you know what to do.

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› Url: https://about.healthdirect.gov.au/healthdirect-medicine-information-service Go Now

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Details: Health services and organisations are particularly important during times of public health and safety concern — providing a trusted source of practical information to support the community at a local, state and national level.

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› Url: https://about.healthdirect.gov.au/news/collectively-supporting-australian-health-in-times-of-emergency Go Now

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Details: “We have a responsibility to ensure our support services benefit Australia’s remarkable health system during the pandemic by helping reduce demand for in-person health services when possible,” Dr Luckraj said. The COVID-19 Symptom Checker is an online tool which provides information and advice based on a person’s COVID-19 symptoms.

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› Url: https://about.healthdirect.gov.au/news/mild-covid-now-more-common-new-resources-help-manage-it-at-home Go Now

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Details: Healthdirect Australia manages the service delivery of the Get Healthy Information & Coaching Service®. This includes ensuring seamless operation of the outbound contact centre, driving continuous service improvement, providing clinical governance oversight and managing an ongoing program of innovation.

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› Url: https://about.healthdirect.gov.au/get-healthy Go Now

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Details: Allied and primary health professionals. Health professionals who work in aged care, allied health, Indigenous health, maternity health and mental health services can use Video Call under the pilot program funded by the Australian Department of Heath until 30 June 2022. Eligibility criteria is subject to change.

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› Url: https://about.healthdirect.gov.au/video-call?videoId=5804185922001#! Go Now

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Details: Healthdirect Australia is leading the development of the first standard specifically to cover Australian health contact centres. We work closely with the contact centre industry to procure and deliver telehealth services on behalf of the governments of Australia.

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› Url: https://about.healthdirect.gov.au/new-standard-for-health-contact-centres-is-an-australian-first#! Go Now

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Details: COVID-19 services and tools. Healthdirect Australia supports the Australian Government's COVID-19 response through quickly established, yet sustainable helplines, self-help digital tools and health system integration to ensure everyone has access to up-to-date trusted information as the pandemic evolves.

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Details: Healthdirect Australia established the COVID-19 Health Professionals Disability Advisory Service on behalf of the Australian Department of Health in July 2020. The advisory service is to support health professionals involved in the care of people with disability, including those diagnosed with COVID-19 or experiencing COVID-19 symptoms.

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› Url: https://about.healthdirect.gov.au/covid-19-health-professionals-disability-advisory-service#! Go Now

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Details: A joint initiative of Healthdirect Australia and the Australian Commission on Safety and Quality in Health Care. A tool to help people make the most of their medical appointments has been launched today by Healthdirect Australia and The Australian Commission on Safety and Quality in …

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Details: Annual Report: Business Highlights 2011 – 2012. People can get sick or have health concerns at any time of the day or night. Ideally, they'd have access to a doctor or nurse working nearby, but that's almost impossible in a country as geographically widespread as Australia. Our role is to oversee and coordinate publicly funded telephone and

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Details: With people increasingly seeking health information online, since its re-launch from the healthInsite website in 2013, healthdirect.gov.au has grown to become the most popular Australian health information website and now has over 12,000 pages of tools and content.. While we are pleased with the growth of the healthdirect website we know there is always room to …

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Details: In support of the Australian Government's commitment to improving the health and wellbeing of Australians through preventive health measures, Healthdirect Australia has launched the healthdirect Risk Checker for three key preventable disease areas.. Developed in collaboration with The George Institute for Global Health and available across the government-funded …

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› Url: https://about.healthdirect.gov.au/news/new-online-risk-checker-addresses-three-top-preventable-diseases#! Go Now

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Details: Health consumers can access free health information and advice on colds and flu this winter by having a conversation with their smart speaker, as Healthdirect Australia launches its second voice-activated health app, healthdirect Flu Advice. Conversational interfaces, such as webchat, chatbots and voice apps, are a growth area for digital

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› Url: https://about.healthdirect.gov.au/healthdirect-flu-advice-app-leads-latest-push-into-new-digital-channels Go Now

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Details: Whilst we provide general health information, the circumstance of each individual will differ. You should exercise your own judgment with respect to your use of our Online Services and you should carefully evaluate the currency, completeness, accuracy, reliability, suitability and relevance of the available information.

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Details: Evolving from an initial health page about coronaviruses, healthdirect now manages a COVID-19 information hub featuring 140 questions and answers. Keeping the information current is an around-the-clock task, involving editorial and clinical reviews and message alignment with the Department of Health.

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› Url: https://about.healthdirect.gov.au/news/healthdirect-answers-millions-of-covid-19-questions-from-the-australian-community Go Now

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Details: Online self-help health tools are embeddable on multiple websites and apps, increasing the accessibility of information to the Australian public during the COVID-19 pandemic. These tools were created by Healthdirect Australia based on existing platforms and according to rigorous development and clinical governance processes.

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Details: We have been working with governments to develop and deliver virtual health services for over a decade. We have strong industry expertise, allowing us to understand complex health and social challenges, design tailored solutions, and deliver and continuously improve services to achieve the best health and wellbeing outcomes for all Australians.

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Details: AI summit proves the future is bright for health sector. Published: 20 January 2019. Artificial Intelligence (AI) is a field of computer science which develops automated systems that sense their environments, learn from experience, solve problems and achieve goals. AI has been around for decades, but the last five years have seen ground

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Details: Healthdirect Australia has recently worked with Standards Australia on the development of a new Australian Standard for health contact centres that aligns to the principles of, and commitment to by all Australian governments, the Australian Safety and Quality Framework for Healthcare.

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Details: Healthdirect Australia has selected Coviu, an Australian developed telehealth software platform, to power its government-funded healthdirect Video Call service.. healthdirect Video Call is the most comprehensive, safe and reliable video consulting service for health in Australia.

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Details: Challenges for health professionals: While personally they may behave like other Australians, healthcare professionals' use of digital channels lags. For example, they prefer to give their patients handouts rather than digital references – the opposite of consumers' preferences.

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Details: Healthdirect Australia is committed to ensuring its health services are easy to use and understand. This approach puts health literacy at the centre of service design to empower people to take control of their health issues and connect them to appropriate services.

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Details: The NSW Palliative Care After Hours Helpline is a free service funded by the NSW Ministry of Health. It provides advice and support for palliative care patients, their carers, families and health professionals. The helpline is available within NSW on weekdays from 5pm to 9am, on weekends and public holidays on 1800 548 225.

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Details: Healthdirect Australia launches chatbot pilot. Published: 20 November 2017. Health consumers can now use Facebook Instant Messenger to make more informed decisions about their health, thanks to a new pilot program launched by Healthdirect Australia. The healthdirect Chatbot replicates the healthdirect Symptom Checker in Facebook's Instant

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Details: Healthdirect Australia will also share relevant information with contractors that perform its services or dispose of its documents, other health service providers, health services and/or Government bodies in the event of a national or jurisdictional health disaster in order that an appropriate health response can be provided.

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Details: Health literacy program: design and implementation. The health literacy program was designed to improve access to health information, health services and social support for new migrant mothers 3 — specifically Bangladeshi and Mandarin-speaking Chinese mothers, the two largest migrant groups having children at Canterbury Hospital in 2017.

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Details: a health service provider or other concerned person; If you are making a complaint on behalf of another person, you should provide evidence of your authority to act on their behalf (either through your relationship to the person or with their written authority). This will help Healthdirect Australia process the complaint.

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Details: Health professionals, including GPs, rank third as the source parents turn to most – behind friends and family. However, it’s the advice from health professionals that is taken most seriously. One in three Australian parents are reluctant to seek advice about their child’s behaviour and development for fear of being judged or seen as a

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Details: The websites we manage for the healthdirect and Pregnancy, Birth and Baby services contain over 20,000 content pages, and healthdirect.gov.au is now the most popular Australian health information site. It’s vital that our content is up-to-date, easy to understand and helpful. Every piece of content, whether it’s an entirely new topic or an update to existing information, is …

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Details: Each week in Australia, more than 12 million people search the internet for health and medical information, yet 78% of these visits land on overseas websites where there is no guarantee that the information is clinically sound or appropriate to the Australian health system.

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Details: Department of Health pilot program offers free telehealth trial. The Commonwealth Department of Health, in partnership with Healthdirect Australia, is promoting a pilot program for a free trial of the healthdirect Video Call service for PHNs. The pilot program is designed to determine the effectiveness of telehealth as an alternative to face-to

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